Dialogue Appoints Regulator As Compliance Manager
Mobile messaging and mobile payments specialists Dialogue Communications has appointed Alex Crisp, formerly Investigations Executive at PhonepayPlus (the agent appointed by Ofcom to regulate paid-for telecoms services in the UK) to be its new Compliance Manager.
In what could be the first appointment of a former regulatory official by an aggregator such as Dialogue, Alex has been brought on board to take responsibility for internal regulatory matters as required. He will provide full support and guidance to Dialogue and its customers worldwide whilst endeavouring to build on the commitment made by Dialogue to its adherence to global and domestic regulatory requirements.
“Moving from the regulatory side of the industry fence and working with Dialogue will provide me with the opportunity to look at the regulatory scene from a global perspective; the move should throw up some interesting and exciting challenges for me,” said Alex.
“I see my appointment as a significant commitment by Dialogue, both to regulatory matters and to giving its customers the sort of world class service and support that has seen the company grow so successfully in recent years”.
While with PhonepayPlus, Alex was instrumental in introducing and leading on strategic changes which impacted on significant falls in consumer complaints. These changes also aided in developing an increased intelligence-led approach to investigations. As well as becoming knowledgeable on legal and regulatory issues effecting mobile messaging in the UK he gained valuable experience in planning and carrying out investigations and in making representations in front of internal tribunals.
Alex has built useful relationships with other regulatory bodies including the ASA, the OFT, the SFO and HMRC as well as with UK mobile network operators and other industry stakeholders.