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Frequently Asked Question

Here you will find many frequently asked questions and answers about mobile technology. Use the main FAQ topics below for information relating to these general categories. If you have a question that isn't answered here and is related to mobile technology then e-mail Mobile Guru Information.

Main FAQ Topics

Mobiles

Text Message

What is text messaging?
Text messaging, or SMS (Short Message Service), lets you send and receive short written messages through your phone to and from other compatible UK mobile phones.

What equipment do I need for text messaging?
To receive and send text messages you just need the right kind of phone. Most of today's phones are compatible with the service.

Can I send text messages to foreign networks?
Yes. You can text to any compatible phone on any network that allows text messaging.

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Mobile e-mail

What is mobile email?
Mobile email lets friends and colleagues send email from their computers straight to your phone, and you can email anywhere in the world without having to use a PC. In fact anyone with an email account can now reach you.

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Global Roaming

GLOBAL ROAMING What is 'roaming'?
This lets you make and receive calls while you're abroad by connecting them through a network in the country you're visiting. Your home network would need to have an agreement with the network you are visting in order for you to roam.

How much will it cost to use my phone abroad?
Although there is no set up or connection charge, you may be asked for a deposit. Your call charges will depend on the country you're in and while you're abroad you'll have to pay for the calls you receive as well as those you make.

How do I arrange to use my phone abroad?
You'll need to contact your network operator prior to travelling.

Do I need a special phone to use abroad?
Phone networks in different countries use different frequencies,so depending on where you're going you might need a dual band phone. Most newer phones are dual band and will automatically swap between the frequencies available. However, you may still not be able to use your phone in the USA, where some networks use 1900MHz (in which case you will need a tri-band phone)

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Voicemail

What is voicemail?
Voicemail is an answering machine for your mobile. It takes a message if you're on another call, if you can't take a call, or when your phone's switched off.

How do I set up voicemail?
Voicemail is generally set up and ready to use when you buy a package. However if you are having difficulty then contact your network operator.

How do I use voicemail?
Just press and hold the voicemail key and you'll hear any new messages followed by a recorded menu of options. Read the mobile handset manual to find the voicemail key.

How do I know if I have messages?
A message or an indicator on your phone shows you've received a voicemail message.

How do I check my messages?
Just press and hold the voicemail key (read mobile handset manual to find voicemail key) on and you'll hear a recorded menu of options. Your voicemail will play any new messages and you can hear saved ones.

How do I record a personal greeting?
A personal greeting lets callers know they're through to the right person. To record your personal greeting, call your voicemail, listen to the announcement and select option for recording a personal greeting. Record your message. It's simple to do it again if you don't like it.

What are diverts?
Diverts are settings in your phone which tell it how to deal with incoming calls. You could divert all calls (or all unanswered calls) to voicemail, or you can divert calls to another number ( Unless you change your call divert settings they will divert calls to your voicemail if you are unavailable.

I can't get my voicemail, what's wrong?
1) You may be in an area that has variations in coverage, or is temporarily congested.
2) If you are a pre-paid customer you may not have sufficient credit.
3) Your account may be suspended. If you're still having problems, call your network operator.

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