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About Us

This web site is owned and operated by mGuru who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
mGuru
Customer Support Centre PO Box 2564 Luton LU3 2AF United Kingdom
Phone: 0845 519 0096
Fax:
Email: customers [at] mobileguru [dot] co [dot] uk



Company number: 04566682

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Special offers such as "Buy 3 and save 35% on lowest price" are available on selected product range and from certain catalog pages. Hence please check whether special offers are available before placing your order as we are unable to offer discounts afterwards.

PLEASE DO NOT SEND CREDIT CARD DETAILS VIA E-MAIL, THIS IS NOT A SECURE METHOD FOR ONLINE PURCHASING!

Availability
All products sold are subject to availability. If an item is out of stock, when ever possible, you will be advised within 24 working hours. We will only debit your credit/debit card when the goods are ready to be despatched, unless stated otherwise.

Shipping And Handling

We offer Free UK shipping and you can also request standard first class, first class recorded or special next day delivery at extra cost (UK only). Any items returned to us by the post office can be re-sent but this would incur additional postage cost. Sim Free Phones, Bluetooth Headsets and other products we identify can only be delivered to the address that matches the credit card.

All orders outside the UK can only be sent to the address that matches the credit card.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


FREE Delivery (UK)
All orders to UK mainland free 2nd class delivery. If you place an order before 2pm on a working day, we can send it on the same day. Deliveries usually next working day however please allow up to 4 working days. Secure and Safe with proof of postage, delivery tracking and postal insurance.

Royal Mail First Class delivery (UK) - £3.50 per order
If you place a order before 2pm on a working day, we can send it on the same day. Deliveries usually next working day however please allow up to 2 working days. Secure and Safe with proof of postage and postal insurance. (please select recorded postage option if you want to track delivery)

Royal Mail First Class Recorded delivery (UK) - £4.50 per order
If you place a order before 2pm on a working day, we can send it on the same day. Deliveries usually next working day however please allow up to 2 working days. Secure and Safe with proof of postage, delivery tracking and postal insurance.

Royal Mail Special Delivery (UK) - £9.99 per order
If you place a special delivery order before 1pm on a working day, we can send it to you the next working day before 1 pm (except Scottish highlands). Secure and Safe with proof of postage, delivery tracking and postal insurance.

European Union delivery Options
Delivery times can vary within the EU, from 3 - 5 working days. We cannot send orders to these specific EU destinations: Channel Islands (Guernsey, Jersey), Canary Islands and San Marino. Orders placed from EU exception territories will be cancelled and funds returned. Mobileguru Limited is not responsible for any currency conversion charges imposed by your credit card company as a result of this.

Royal Mail 1st Class EU (European Union) delivery - £3.99 per order
If you place an order before 2pm on a working day, we can send it on the same day. Deliveries usually within 5 working days but please allow upto 7 working days. Secure and Safe with proof of postage, delivery tracking and postal insurance.

Airsure Fast EU (European Union) delivery - £7.99 per order
If you place a order before 2pm on a working day, we can send it on the same day. Deliveries usually within 3 working days but please allow upto 6 working days. Secure and Safe with proof of postage, delivery tracking and postal insurance. Royal Mail Airsure service is available only in selected destination countries (please check royalmail.co.uk for latest delivery destinations before ordering). Where customers select this service to a country not delivered by Royal Mail Airsure, we will post using recorded signed for international post.

Royal Mail 1st Class International delivery - £4.99 per order
If you place a order before 2pm on a working day, we can send it on the same day. Delivery times can vary between 7 - 20 working days. Mobileguru Limited is not responsible for any currency conversion charges imposed by your credit card company as a result of this. Secure and Safe with proof of postage and postal insurance

Airsure Fast International delivery - £9.99 per order
If you place a order before 2pm on a working day, we can send it on the same day. Delivery times can vary between 3 - 7 working days. Mobileguru Limited is not responsible for any currency conversion charges imposed by your credit card company as a result of this. Secure and Safe with proof of postage, delivery tracking and postal insurance. Royal Mail Airsure service is available only in selected destination countries (please check royalmail.co.uk for latest delivery destinations before ordering). Where customers select this service to a country not delivered by Royal Mail Airsure, we will post using recorded signed for international post.

Postal and Delivery Options
MobileGuru offers it's customers the choice to minimise postal cost. If you want only proof of postage and insurance then select non recorded postage option. However if you want to also track delivery then select recorded postage option. All shipping methods used by MobileGuru are safe, secure and insured, customers can choose trackable delivery if preferred. A signature will be required on receipt of goods where recorded postage is requested. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery.

Christmas Delivery
This year our last order date for UK and Channel Islands is 18th of December before 2pm to ensure that you receive your order by Christmas Day. However we recommend you place your order as soon as possible to avoid any disappointment. We will do our utmost to ensure that you receive your order before Christmas Day, but we can only guarantee Special Delivery orders placed before 2pm on 23rd of December.

Mobile Phone Delivery
Mobile phone orders will be connected to the network of your choice and then despatched for delivery (normally by Royal Mail Special Delivery). We cannot accept responsibility for late delivery or delays in the connection process.

Mobile phone orders can only be accepted from UK residence.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added where a company is VAT registered. All other orders are VAT free.

Mobileguru Limited is a UK Registered Company.
All our prices exclude VAT.

Prices
Prices, promotions and tariffs may have to be withdrawn or changed without notice. If any change occurs in the period after you have placed an order that is not in your favour we will contact you prior to proceeding with your order. It is important that you fax or post all necessary proofs to us immediately so orders are processed without delay.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 14 day no quibble return guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 519 0096 (International +44 0845 519 0096) or fax us on or write to us at Customer Support Centre PO Box 2564 Luton LU3 2AF United Kingdom

Privacy Policy

mGuru do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

We offer all our customers 30 days no quibble full money back return guarantee. If you change your mind simply return the product within 30 days and we promise to offer you full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition and with original packaging.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

Normal Remittance Terms are payment with order using one of our accepted payment methods. Cheque payments will be subject to normal clearance delays prior to us shipping your order (normally no more than 5 working days).

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