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Starhome launches new product for enhanced roaming experience [Back to News Reports]

20 February 2004 - Starhome, a provider of Mobile Roaming Technology and Value Added Solutions to wireless carriers throughout the world, today announces the launch of Roaming Mate™ outbound travelers portal for mobile operators. Roaming Mate is designed to enable mobile operators to further enhance the roaming experience of their outbound mobile phone users by providing travel information, dialing assistance and valuable applications all in the roamer’s native language. By greatly improving, yet simplifying subscribers’ roaming experience when travelling, Starhome enables operators to benefit from increased average revenue per user (ARPU) while at the same time strengthen customer loyalty.

Roaming Mate allows users to access a wide range of information, relevant to their visited location and personal profile, via a simple and easily navigated interface with the look and feel of their operators’ portal. Users also get dialing assistance applications such as home short codes to access services such as voicemail, negating the need to re-program the phone book with international dialing codes. In addition, Roaming Mate provides access to local information, such as weather, location of the nearest restaurants, events, last minute deals and is able to receive promotional information from the home operator, relevant to the user’s profile and needs.

Roaming Mate unique technology and network interfaces minimizes users required inputs and clicks making it a true useful and pleasant experience for example the automatic selection of visited country elimination the need for the user to look for it in a long menu.

Traditionally, operators have invested heavily in roaming services and technology. Roaming Mate leverages existing infrastructure and Value Added Services, while encouraging users to utilize handset functionality and GPRS.

Alon Barnea, Starhome VP of Marketing & Business Development commented “This is a real step forward in the world of information for travelers and a very significant one in terms of the role of mobile operators on behalf of their outbound subscribers. With the soaring popularity of GPRS-enabled phones and GPRS roaming coverage, users are expecting and looking for quality content being made available on mobile phones when they are most mobile – when traveling. The launch of Roaming Mate provides a great way to bring information to life for the consumer. The applications are also a natural extension of starhome current roaming services for travelers, such as welcome messages and easy-to-use information services. The range of content aggregated into the RoamingMate is vast and we are very excited about providing this type of offering to operators”.

Further information on each individual service follows:

Call Assistant offers comprehensive data and voice services such as access to home short codes and local services, dialing tips, pricing and information about GPRS roaming. Self provisioning is available for dedicated roaming services, such as Roaming Missed Call Notification™ and HPMN specific services such as news and voicemail.

City Guides provide the relevant information sources required by foreign travelers, including entertainment, events, address finder and maps, as well as useful local numbers and last minute deals.

Weather and Conversions provides up to date valuable information including currency, translations, time zones and measurement conversions.

Save Money offers promotions and deals from both home operator and 3rd parties such as last minute deals and loyalty programs.

Roaming Fun includes applications such as postcard gallery, chat, ring tones and icons.

 

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