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9th December 2004 - Voice over Internet Protocol
(VoIP) has made great strides among US businesses
during the past year as the percentage of companies
using the technology grew from 3% in 2003 to 12%
in 2004, according to In-Stat/MDR. Substantially
higher rates of penetration are found within the
larger business segments, the high tech research
firm says. In-Stat/MDR forecasts that middle market
VoIP penetration will be at 34% by year's end,
and at 43% in the large business segment.
There are many different ways that businesses
are migrating to VoIP. Each installation requires
a certain amount of customization. For service
providers this requires a more consultative customer
approach than what they are used to with their
traditional services.
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A recent report from In-Stat/MDR, which includes a
proprietary user survey, also found:
- Most firms will be using a mixture of voice communication
services and technologies, not VoIP exclusively.
- Although large and medium-sized firms are the early
adopters, vendors should not neglect smaller firms
and should develop tailored solutions for them.
- Businesses currently show a preference for VoIP
deployment to have some LAN-based element, such as
an IP PBX, as opposed to a totally outsourced solution,
such as an IP Centrex. However, this preference seems
to be diminishing for businesses that are planning
to deploy VoIP.
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