20th December 2004 - Nokia today introduced the Nokia
Field Force Solution based on RFID (Radio Frequency Identification)
technology. The solution allows for easy management of
tasks and service team workflow in the field.
The Nokia Field Force Solution consists of the J2EE based
software product, the Nokia Local Interactions Server
and client software, which work together with the earlier
announced Nokia Mobile RFID kit for the Nokia 5140 phone
and the Nokia NFC shell for the Nokia 3220 phone, and
RFID tags.
The Nokia Field Force Solution is designed specifically
for industry sectors such as security, services, utilities,
health care, and government branches to increase the efficiency
of field personnel. Application examples include repair,
maintenance, asset management, time, attendance, meter
reading and work completion reporting.
The Nokia Field Force Solution enables real-time, two-way
interaction between the client software, Nokia Local Interactions
Server and a company's existing back-office systems, such
as work scheduling, task management or information databases.
A unique benefit of the Nokia Field Force Solution is
that it allows both the sending of information on location,
work time or task status from the field to the office
and the receiving of information, such as service instructions
or work assignments on the field.
Simply touching the RFID tag placed on objects - such
as billboards, meters or other equipment - with the Nokia
RFID enabled phone start the information exchange. The
data is then sent as text message or GPRS data as real-time
exchange with the Nokia Local Interactions Server and
the company's systems.
"The Nokia Field Force solution supports real-time
enterprise by allowing high visibility on delivered services.
It reduces costs of field services while improving quality.
Companies can significantly improve their workflow management
and increase effectiveness of their operations,"
says Gerhard Romen, Head of Market Development, Nokia
Ventures Organization.
After a successful pilot project, Falck Security in Finland
has decided to deploy the Nokia Field Force Solution in
their security services. "By implementing the solution,
we significantly improve communication to and from our
security guards on the road and offer our customers greater
visibility of our service performance," says Clas
Nyström, Guarding Director at Falck Security Finland.
"Previously, our security guards had to carry two
devices with them, now they only need one for real-time
data capture and transfer - the Nokia 5140 mobile phone
with the RFID Reader shell."
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