Video Self-Service on a 3G Mobile Phone [Back to News Reports]

24th November - SpeechStorm plans to launch a new suite of Visual IVR applications which combined with the already familiar voice-based IVR, will add a visual experience for callers. Enterprises can now offer their customers a new, intuitive way to transact with them using a simple video call on their mobile phone to give a visual representation of their service options.

Adding visualisation to traditional IVR reduces the time people spend listening to full menu options before making a choice. Furthermore it puts a visual element to the business transaction itself, such as transferring money or checking in for a flight, enabling the user to complete the transaction much quicker and more intuitively.

Visual IVR, which is part of the emerging Interactive Voice and Video Response technology set, is the new communications channel that complements the range of phone based self-service options an organisation can offer to satisfy its customers’ demands.