As a group, the 19 mobile operators survey participants scored 36% higher than fixed line operators across all the measured dimensions, with an average score of 3.55 out of 5. Mobile operators’ rapid adoption of revenue assurance principles has been driven by their need to generate increasing revenues while rapidly introducing new services and technologies.

“We see strong adoption of the TM Forum Revenue Assurance work in general and of the Revenue Assurance Maturity Model in particular, especially in Europe and Latin America,” said Martin Creaner, TM Forum President and COO. “The study findings demonstrate the growing traction worldwide of Revenue Assurance principles and TM Forum best practices, but also highlight there is still significant room for improvement in service provider’s revenue assurance strategies."

TM Forum’s Revenue Assurance Maturity Model defines a consistent framework for assessing the maturity of a Service Provider’s revenue assurance business, determine their revenue assurance business priorities, and identify a strategic path to improve their delivery of revenue assurance.

The study focused on 5 dimensions of revenue assurance: Organization, People, Influence, Tools, and Process. Service Provider responses were mapped to the 5-step Maturity Model that ranges from Initial, in which revenue assurance processes are dominated by individual, chaotic efforts, to Optimizing, in which the Service Provider takes a holistic approach with continuous improvement feedback.

Tonia Graham, TM Forum Business Benchmarking program manager added, “The industry as a whole scored roughly 3.5 out of 5 overall in the Revenue Assurance Maturity Model. Strong correlation between the scores in all 5 study dimensions indicates the industry is maturing along all 5 simultaneously, which is consistent with TM Forum best practice.”

The Revenue Assurance Maturity Model Study is the latest in a series of TM Forum Business Benchmarking studies that provide detailed insights into specific topics. The Revenue Assurance Maturity Model Study report complements the ongoing work of TM Forum’s Revenue Management Initiative, which drives the TM Forum’s extensive billing, revenue, and customer management efforts.